Privacy Policy

Privacy Policy for AltSchool Europe

  • Introduction

altschooleurope.com is provided by AltSchool Europe (“AltSchool”), a subsidiary of TalentQL Inc.

At AltSchool, we value your privacy, and we are committed to safeguarding your personal information. All personal data that you provide us will be protected and kept confidential among our affiliates, representatives, and privies. The processing of all personal data is done in accordance with applicable data protection laws and regulations, including the Data Protection Act (Chapter 586 of the laws of Malta) and the General Data Protection Regulation (“GDPR”); collectively referred to in this Policy as “Applicable Data Protection Laws”. 

Throughout the website, the terms “we”, “us” and “our” refer to AltSchool.

This Privacy Policy (“Policy”) explains how we collect, use, share and protect your personal data or any personal data that you share with us in connection with your relationship with us as a learner or potential learner. It applies to all our learners, potential learners, applicants, partners, and every other person we hold information about (collectively referred to as “Users”).

This Policy also sets out your rights and who you may contact for further information.

You agree to this Policy by visiting our website, using our services, or signing up for any of our courses.

Your use of our services and any dispute over privacy is subject to this Policy and our Terms of Service including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy.

Our website and services are not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to local law or regulation.

  • Consent

You accept this Policy when you give consent upon accessing our website, using our services, signing up or registering for our course, or engaging with any content, features, technologies, or functions offered on our website or other digital platforms. You may withdraw your consent at any time. However, this will not affect the lawfulness of any data processing that occurred based on your consent before the withdrawal.

  • Age Restriction
  • You affirm that you are over 18 years old and have the right to contract in your name, and that you have read the above authorisation and fully understand its contents.
  • Individuals under 18 years old are only allowed to sign up for our services or provide us with their information when an adult above the age of 18 is signing contracts in their stead.
  • Information We Collect.

In providing our educational services to you, we collect certain non-personal and personal data about you.

Personal Data refers to any information that identifies or can be used to identify a person, either directly or indirectly. We keep this information confidential and strictly safeguarded. We use or disclose it only as needed to provide services to you, or as permitted or required by the Applicable Data Protection Laws.

There are two categories of information we collect. We collect a variety of information from our users and visitors to our website. As described below, some information is automatically collected when you visit our website, and some you provide to us when filling out a form or communicating with us.

  1. Information Collected Automatically: Whenever you visit our website, our web servers automatically collect non-personal information such as the domain name of the internet access provider, the internet protocol address used to connect the computer to the internet, the average time spent on our website, pages viewed, information searched for, access times, and other relevant statistics.
  2. Information You Provide Us: AltSchool will collect personally identifiable information from Users at the point of registration. “Personally Identifiable Information” means any information that (a) identifies or can be used to identify, contact, or locate the person to whom such information pertains, or (b) from which identification or contact information of an individual person can be derived. If you provide us with Personally Identifiable Information, by contacting us or subscribing to our services we collect the following personal information:
    1. Full legal name;
    2. Email address and telephone number;
    3. Physical address and country;
    4. Means of identification;
    5. Date of birth;
    6. Username and password;
    7. Contact information;
    8. Educational information (e.g., academic history, CV, employment status etc.);
    9. Financial information where you make any payment for our services; and
    10.  Any other information you provide to us
  3. Your name must correspond with all government-issued legal documents such as travel passports, driver’s licenses, or original birth certificates. Once a User’s name has been submitted at registration, it cannot be changed. This Policy ensures that all records remain consistent, accurate, and protected throughout the User’s access to AltSchool’s programs and services. Once registered, no changes, corrections, updates, or modifications can be made to the User’s name except by providing a duly notarised affidavit.
  4. Your email address is for the purpose of communicating important updates regarding your registration, enrolment, and participation in our programs. Your email address may also be used to send you relevant information about the program, including program announcements, deadlines, access to grades, the learning management system, and the portal. Email addresses provided during registration are considered final and cannot be changed after registration. Users are advised to use email addresses they can access for the next 12-15 months.
  5. Your date of birth provided during registration is considered final and cannot be changed after registration. In other words, the date of birth you submit during your initial registration will remain in our records throughout your access to AltSchool’s programs and services. For example, if an Applicant registers with the DOB “01/01/1999” and wishes to change it to “02/01/1999,” such a request will not be allowed except you provide a notarised affidavit to that effect.
  • How We Use Your Personal Data
    1. We primarily collect your personal data to ensure that we provide the most efficient educational service to you, monitor the use and improve our website and other legitimate interests. Your information will solely be used and disclosed for the following purposes:
  1. To help us verify your identity;
  2. To carry out our obligations ensuing from any contracts entered into between you and us;
  3. To provide you with the products, services and information you request from us;
  4. To assist you with enquiries and improve our customer service;
  5. To assist us in carrying out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information;
  6. To allow us to communicate with you in any way (including e-mail, telephone, visit, and text or multimedia messages);
  7. For our billing and account purposes;
  8. To help prevent and detect fraud or loss;
  9. To update our records;
  10. To make recommendations and suggestions to you about services offered by us unless you have previously asked us not to do so;
  11. To send you service or support messages, such as updates, security alerts, email notifications and /or newsletters;
  12. To conduct investigations and risk assessments; and
  13. For compliance with legal and regulatory obligations.
  1. Employees, agents, contractors, or other parties working on behalf of AltSchool shall collect your personal data only to the extent required for the performance of their job duties and only in accordance with this Policy. 
  2. Employees, agents, contractors, or other parties working on behalf of AltSchool shall process your personal data only when the performance of their job duties requires it. Your personal data held by AltSchool shall not be processed for any unrelated reasons.
  • Sharing Your Personal Data

AltSchool does not sell, trade, or rent personal data to anyone. Further, we will not share or disclose your data with or to a third party without your consent except as necessary to provide the services or as described in this Policy. We may share your personal data with any or all of the following:

  1. Service providers: We share personal data with vendors or agents working on our behalf for the purpose of providing the necessary services or as described in this Policy. For example, companies we’ve hired to provide customer service support, to protect and secure our systems and services, or to perform sanctions screening and identity verification services may need access to personal data to provide those functions. The processing by such third parties shall be governed by a written contract with AltSchool to ensure adequate protection and security measures are put in place for the protection of personal data in accordance with the terms of this Policy.
  2. Financial services & payment processing: When you provide payment data, for example, to make a payment, we will share payment and transactional data with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.
  3. Affiliates: We enable access to personal data across our subsidiaries, affiliates, and related companies, for example, where we share common data systems or where access is needed to provide services and operate our business.
  4. Partners: We may share your data with companies we partner with for industry networking events, mixers, and other learning and development opportunities, but only with your explicit consent and with the option to opt out.
  5. Corporate transactions: We may disclose personal data as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, transfer, divestiture, or sale of all or a portion of our business or assets.
  6. Law enforcement or regulatory directive: We may access, disclose, and preserve personal data in accordance with legal requirements and when we believe that doing so is necessary to comply with the legal requirement or respond to valid legal processes, including from law enforcement or other government agencies.
  7. Security, safety, and protecting rights: We will disclose personal data if we believe it is necessary to:
  1. protect our Users and others, for example, to prevent fraud or to help prevent the loss of life or serious injury of anyone;
  2. detect, prevent, and respond to security threats, cyberattacks, or unauthorised access to our systems; or
  3. protect our legal rights, enforce agreements, policies, and terms, or respond to legal claims.
  1. Please note that any third parties you engage with, have their respective privacy policies and AltSchool is not responsible for their actions, including their data protection practices. If you provide personal data to any third parties or allow us to share personal data with them, that data is governed by their privacy policies.
  • Data Accuracy

Your personal data must be accurate and kept up to date. In this regard, AltSchool shall ensure that any data it collects and/or processes is accurate and not misleading in a way that could be harmful to you; make efforts to keep your personal data updated where reasonable and applicable; and make timely efforts to correct or erase your personal data when inaccuracies are discovered. AltSchool is not responsible for any issues or delays resulting from inaccurate or outdated information you provide. If we discover that the information provided is incorrect, we reserve the right to request updated details and, in certain cases, suspend or terminate the application process until the information is corrected.

  • Data Confidentiality

Your information is regarded as confidential and will not be divulged to any third party, except under legal and/or regulatory conditions. You have the right to request copies of your information in our records if such requests are made in compliance with applicable laws and other relevant enactments. While we are responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes but is not limited to, adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login details, adherence with physical security protocols on our premises, dealing with only authorised officers of AltSchool.

  • Disclosures
  • We may disclose your personal data to any member of our affiliate entities insofar as reasonably necessary for the purpose of providing you with our services. 
  • We may disclose your personal data to third parties that we engage when providing you with our services. We will obtain your consent before disclosing your personal data to such third parties and the processing of your personal data by such third parties shall be governed by a written contract with us to ensure adequate protection and security measures are put in place by the third party for the protection of your personal data. 
  • We may also disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to (a) conform with the requirements of the law or comply with legal process served on us, or (b) act in urgent circumstances to protect the personal safety of Users of our service or members of the public. To the extent practicable and legally permitted, we will attempt to advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure. 
  • If you submit content in a public forum or a social media post, or use a similar feature on our website, that content is publicly visible and accessible.

  • Transfer of Personal Data
  • Third Party Processor

We may engage the services of third parties to process your personal data. The processing by such third parties shall be governed by a written contract with AltSchool to ensure adequate protection and security measures are put in place by the third party for the protection of your personal data in accordance with the terms of this policy and the applicable data protection laws.

  1. Transfer of Personal Data to Foreign Country

We operate internationally and may transfer your personal information to countries other than your country of residence. When we do so, we implement appropriate safeguards to protect your information in accordance with applicable data protection laws. Whenever we transfer personal information to countries outside of the European Economic Area, we will ensure that the information is transferred in accordance with this Policy and as permitted by the Applicable Data Protection Laws and shall comply with the adequacy requirements under Maltese data protection law and the GDPR.  

  • Data Retention 
    1. Personal data that we process for any purpose while providing you with our services shall not be kept for longer than is necessary for that purpose. 
    2. Notwithstanding the above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 
    3. In the case of educational data, AltSchool retains your records to allow verification of your participation and progress in our educational programs. Unless we receive a valid request for deletion, educational data may be retained permanently to maintain a record of your learning history.
  1. Your Rights  
    1. Your principal rights regarding our use and processing of your personal data include: 
  1. the right to access; 
  2. the right to rectification; 
  3. the right to erasure; 
  4. the right to restrict processing; 
  5. the right to object to processing; 
  6. the right to data portability; 
  7. the right to complain to a supervisory authority; and 
  8. the right to withdraw consent. 
  1. You have the right to confirmation as to whether or not we process your personal data together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned, and the recipients of the personal data. Provided the rights and freedoms of others are not affected, we will provide you with a copy of your personal data when you require us to do so. 
  2. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. 
  3. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: where the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. 
  4. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances include: where you contest the accuracy of the personal data; processing is unlawful; we no longer need the personal data for the purposes of our processing; and you have objected to processing. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest. 
  5. You may exercise any of your rights in relation to your personal data by sending an email to [email protected].

  • Website Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as secure sockets layer (SSL) to safeguard and secure the information we collect online. We use encryption tools when accepting and transmitting delicate visitor information through our website. Some of the other safeguards we use are firewalls and physical access controls to our data centres and information access authorisation controls.

  • Training

We shall ensure that employees who collect, access and process your personal data receive adequate data privacy and protection training in order to develop the necessary knowledge, skills and competence required to effectively manage the compliance framework under this Policy and the Applicable Data Protection Laws with regard to the protection of personal data. On an annual basis, we shall develop a capacity-building plan for our employees on data privacy and protection in accordance with the Applicable Data Protection Laws.

  • Use of Cookies

We use cookies to identify you as a User and make your user experience easier, customise our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies allow our servers to remember your account log-in information when you visit our website, IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities. If your browser or browser add-on permits, you have the choice to disable cookies on our website; however, this may limit your ability to use our website.

  • The Data We Retain

We retain your personal information for as long as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution.  We may retain certain information for longer periods where required by law or for legitimate business purposes, such as fraud prevention, dispute resolution, or enforcement of our agreements. 

  • Data Breach Management Procedure
    1. In the event that there is any accidental or unlawful destruction, processing, loss, alteration, unauthorised disclosure of, or access to your personal data, we shall:
      1. notify you within 24 hours of the occurrence of the data breach; 
      2. properly investigate the breach and take the necessary steps to mitigate such breach;
      3. identify remediation requirements and track the resolution of such breach; and
      4. notify the Office of the Information and Data Protection Commissioner or any other regulatory authority, where necessary.
  • Links to Third Party Websites
    1. Our website may contain links to third-party websites or services that are not owned or controlled by us.
    2. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
    3. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
  • Limitation of Liability

We exercise reasonable efforts to safeguard the security and confidentiality of your personal data; however, we will not be liable for unauthorised disclosure of personal data that occurs through no fault of ours.

  • Changes to this Privacy Policy

Changes may be made to this Privacy Policy from time. Whenever such changes are made, we will notify you via our website. These changes will take effect immediately after you have been notified. 

  • Contact Us

If you would like more information or you have any comments or questions on our Privacy Policy, please contact us at [email protected].

This policy is effective as of 10th April 2025.